Greater Efficiency in the Mortgage Process
The Private Banking division of a major financial institution was experiencing a 40% error rate in its mortgage-related contract closures and processing. Using root cause analysis, the company was able to reduce its payroll by 97 FTEs, saving $18 million.
The Private Banking division of a major financial institution was experiencing a 40% error rate in its mortgage-related contract closures and processing. Using root cause analysis, the company was able to reduce its payroll by 97 FTEs, saving $18 million.